WORK EXPERIENCES
WORK EXPERIENCES
WORK EXPERIENCES
WORK EXPERIENCES
Where I Worked:
-
The Blavk [Dec 2018 - Aug 2021]
-
CassiaLand [Jan 2019 - Apr 2019]
-
Kodecoon [Dec 2018]
-
Borrelli Walsh Pte Ltd [Dec 2018]
-
The Style Mafia [End Nov 2018 - Jan 2019]
The Blavk: A Retail Clothing Label
The Style Mafia: A Retail Clothing Label
CassiaLand: A Children's Play Area
What I Did:
What I Learnt:
The Blavk (Part Time Retail Sales Associate)
-
Gained deeper insights into the real working world to better prepare myself for my future aspirations
-
Importance of effective and responsive customer service in order to secure customer retention
> Communication Skills
> Conflict Management Skills
> Customer Engagement Skills
-
Interpersonal Skills
-
Time-Management Skills
-
Sales-Pitching Skills
> How to effectively and meaningfully put a message/idea across to the receiving end
-
As a sales associate at The Blavk, it is a key to be able to promote for the sales of clothing apparels
> Helping customers with their purchase choices
> Delivering accurate information for store discounts and promotions
> Received many positive feedbacks on my efficient and pleasant customer services provided
-
Helped The Blavk to attain its highest daily sales record of $1098.00
-
Promoted for The Blavk in large and recognized departmental stores
> Isetan and Takashimaya
-
Assisted in the proof-reading of the store's exchange policy
CassiaLand (Part Time Sales Promoter)
-
Roles and responsibilities included: the promotion of sales for membership packages, as well as overall store-keeping and engagements with parents and their children
> Communicated and engaged with parents while their children are playing in the play area
> Through effective sales-pitching, I successfully promoted and encouraged for the sales of more than 30 membership packages
-
Effectively solved any form of customer disputes through cooperative communication and working professionalism
Kodecoon (Part Time Booth Assistant)
-
Worked at Kodecoon's Pop-Up Booth held at the Singapore Expo
> For a period of 3 days
> Was held as part of an educational and learning fair for children and families
-
Roles and responsibilities included: promoting for increased traffic to Kodecoon's coding classes and providing guidance for children to try out simple coding games as introduction trials
> Interacted with and guided more than 20 children in playing basic coding games to potentially spark interest in them
Borrelli Walsh Pte Ltd (Data Entry Office Worker)
-
A one-day part time working experience in a corporate environment
-
Worked with the data entry team of the company to complete the necessary allocated data entry tasks by a tight deadline
> Referred to a variety of stacks of documents for all statistics and entered them accurately into the data systems
-
Received positive praises from the other data-entry full time workers in the team on my efficiency and professionalism in delivering quality work
The Style Mafia (Part Time Retail Sales Associate)
-
Promoted for the sales of clothing apparels offered in the retail store
> Attended to the needs and enquiries of patronizing customers (such as advising customers on their purchase choices and decisions)
> Contributed to the store's sales and revenue by promoting for at least 7 sales per shift
> Handled and managed customer conflicts and disputes
How I Overcame Challenges Faced:
Having been largely involved in the retail and customer service industry, the most prominent challenges I faced revolved around difficult customer disputes or conflicts. My professionalism in terms of portraying positive working attitudes and initiating effective communications has therefore greatly helped me in this area, as I strongly believe that 'customers are prioritized and should be put first'. Being able to communicate well provided me with a better grasp of handling customer conflicts, which I also believe is an essential skill for the working world.